Frequently Asked Questions


You do not need a referral to see one of our Crossroads psychologists. You can just call us and make an appointment.

If your GP has completed a Mental Health Care Plan, you will be eligible for a Medicare rebate with our psychologist of $92.35 per session, clinical psychologist of $137.05 and mental health social worker $82.30.

As of October 2023 all Australians are eligible for up to 10 Medicare rebateable sessions per calendar year.

Contact the Crossroads Psychology on (03) 8774 7076, email us on or book via website and you will be contacted to confirm with information of your appointment.

Crossroads Psychology maintains extremely high standards of service by ensuring all our practitioners are registered with Australian Health Practitioners Regulation Agency or the Australian Association of Social Workers. Crossroads Psychology only employs qualified psychologists and mental health social workers who have extensive experience across a wide range of assessment and therapeutic approaches, each with over 15 years of individual experience.

Crossroads Psychology is a completely independent organisation, and all information remains strictly confidential.

Information can only be released to a third party [such as your employer or doctor] at your request and with your signed consent.
Your confidentiality is of the utmost importance and is protected by law. We are bound by the Health Records Act and will always adhere to its requirements to protect your privacy.

Essentially, these confidentiality provisions, are limited where there is a need to:

1. Protect a child or children;
2. Prevent or lessen a serious or imminent threat to life or health;
3. Prevent violence or a threat of violence to a person.

If your practitioner believes it would be beneficial to speak to someone about your situation, they will ask for your written permission before they do so.

During your first appointment, you will meet with an experienced practitioner who will conduct a comprehensive assessment of your current concerns and symptoms. By the end of your first session, you will have a clear treatment plan to commence tackling the presenting issue.

Each session lasts for around 50-55 minutes. Sessions are usually recommended once per week for the first couple of weeks following which sessions may be spaced out to suit your needs.

The number of sessions will be different for each person and will depend partly on the level of change that you wish to achieve. Occasionally, people find that one session gives them enough self-awareness to begin to make the changes that they desire. More commonly, people will attend between 4 and 10 sessions, while others will continue therapy for several months.

You are welcome to cancel your counselling appointment at any time. Please be sure to give at least 24 hours’ notice if you need to cancel or to change your appointment time, in order to avoid a late cancellation fee.

Fees vary depending on length and type of consultation. Fees charged at Crossroads Psychology are substantially lower than the recommended fee set by the Australian Psychological Society of $300.

Clinical Psychologist 50 minute session $255. Medicare rebate of $137.05.

Registered Psychologist 50 minute session $210. Medicare rebate of $93.35.

Accredited Mental Health Social Worker 50 minute session $200. Medicare rebate of $82.30.

Fees for all clinicians must be paid at the time of consultation. Payments are accepted by cash, ETPOS, Visa, or MasterCard.

Please feel free to contact our practice to discuss our fee schedule.

You may be able to receive a rebate if you have private health insurance, or from Medicare depending on your health plan. For more detailed information, please visit our Fees and Rebates page.

A support person is welcome to bring you to appointment and be in attendance in the session with your permission and prior consultation with your practitioner.

Children cannot attend your appointment and for the purposes of their safety cannot be left unsupervised at in any time in the waiting area.

If you and your practitioner identify that having your partner present in your session is of benefit, this may be charged at a couples’ rate.

Yes all our practitioners offer telehealth appointments via Zoom or telephone, as requested or needed.

Yes, our practitioners are fully registered to work with NDIS recipients and experienced in providing support to people accessing NDIS, Our practitioners support both planned managed or self-managed participants, and have high degree of experience in supporting people reach there NDIS goals.

Our practitioners are skilled in conducting assessments and providing psychological reports for VOCAT purposes, we are also able to offer ongoing sessions to address the treatment needs of people.

These appointment are able to be conducted on a needs basis and as agreed with the practitioner, Outreach including travel time is charged at the practitioners hourly rate. Please discuss with our administration team for further information.

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